Q&A
At MB Locksmiths Pty Ltd, we are dedicated to providing our customers with transparent and comprehensive information to help you better understand our services and address any issues you may encounter. Below are some frequently asked questions from our clients, along with detailed answers to help resolve your concerns.
1. Is it safe to choose MB Locksmiths Pty Ltd for locksmith services?
Yes, choosing us is completely safe. We are a fully registered Australian ABN company, and all our locksmith technicians are professionally trained, highly experienced, and hold police background check clearances. We are dedicated to providing our customers with secure and reliable services.
2. Do you offer 24-hour emergency lockout services?
Yes, we offer 24/7 emergency lockout services. Whenever you find yourself locked out, simply give us a call, and our technical team will respond promptly to resolve your issue as quickly as possible.
3. How much does it cost to install a smart lock?
The installation cost of a smart lock varies based on the type of lock and the complexity of the installation. We offer free on-site assessments to provide a detailed quote tailored to your specific needs. Contact us, and we’ll deliver a personalized solution with a transparent and competitive price.
4. How do I determine the type of security system my home or office needs?
We provide free security consultation services. Our experts will recommend the most suitable security system based on your specific needs and budget. We consider your security requirements, property features, and any specific challenges to ensure you receive the best security solution tailored to your situation.
5. Which suburbs do you cover?
We primarily serve Melbourne and its surrounding suburbs, including but not limited to CBD, Kew, Glen Waverley, Box Hill, Point Cook, Clayton, and Preston. If you’re unsure whether your location is within our service area, feel free to contact us for confirmation.
6. What if I’m not satisfied with the service?
Customer satisfaction is our top priority. If you have any concerns about our service, please contact us as soon as possible. We will do everything we can to resolve the issue and provide a satisfactory solution. We are committed to monitoring service quality to ensure every customer enjoys the best service experience.
7. Do you provide a clear quote before the service?
Yes, we always provide a clear and detailed quote before starting any service. We will explain the service scope and costs in detail to ensure complete transparency with no hidden charges. Our pricing is fair and reasonable, aiming to deliver the best value to our customers.